Refund policy

At GetVero, we aim to provide a reliable and powerful customer messaging platform for product and marketing teams. If you are not satisfied with your subscription, you may request a refund within fourteen days of the initial purchase of a paid plan. Refund requests submitted within this period will be reviewed by our support team, and if approved, the amount will be returned using the original payment method.

After the fourteen-day refund window, subscription payments are generally non-refundable. However, we understand that unexpected situations may arise, and we encourage users to contact our support team if they experience technical issues or billing concerns. Our team will work with you to resolve any problems and ensure that the platform meets your expectations.

Refund eligibility may vary depending on the subscription type, promotional discounts, or enterprise agreements. Accounts that have violated our Terms of Service or have engaged in prohibited activities may not be eligible for refunds. For assistance with refunds or billing inquiries, users can contact our support team through the official support channels listed on our website.